bd12 Complete Terms and Conditions

bd12 (referred to as "Platform", "we", or "our") provides an online casino and betting service for users in Bangladesh. By accessing the website bd12.cam, registering an account, or using any of our services, you are considered to have fully accepted these terms and conditions.

These terms and conditions, together with bd12's Privacy Policy and Responsible Gaming Policy, form a complete legal agreement. In the event of any conflict, these terms and conditions will take precedence.

• These terms apply to individual users — corporate or institutional users require a separate agreement.
• bd12 reserves the right to modify these terms at any time without prior notice.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

To open an account and use services on bd12, the following conditions must be met:

• Age: You must be 21 years of age or older. Accounts of underage users (under 21) will be closed immediately and all deposited funds may be forfeited.
• Residence: You must reside in an area where online gaming is not prohibited.
• Single Account: Only one account is permitted per individual, household, or IP address.
• Accurate Information: All information provided at registration must be truthful, accurate, and current.

bd12 may at any time request official documents (national ID, passport, or driving licence) for age and identity verification. Withdrawals may be held until verification is complete.

3.1 Registration Process

To open an account on bd12, you must provide a valid email address, phone number, and payment method details. By completing account registration, you are considered to have accepted all our terms and conditions.

3.2 Password and Security

• Keeping your login credentials confidential is your own responsibility.
• If you suspect unauthorised access to your account, contact us immediately.
• bd12 will not be liable for any loss resulting from your account being used by a third party.
• Transferring or renting your account to anyone else is strictly prohibited.

3.3 Account Closure

You may close your account at any time by contacting our support team. bd12 reserves the right to suspend or permanently close accounts for breach of policy, fraud, or any other valid reason.

4.1 Deposit Terms

• Funds may only be deposited from a payment account registered in your own name.
• Deposits made using a payment account in a third party's name may be rejected.
• Deposit amounts must remain within the limits set by the banking provider.

4.2 Withdrawal Terms

• Account verification (KYC) must be completed before withdrawals can be made.
• Wagering requirements must be met before funds received from bonuses can be withdrawn.
• bd12 may temporarily suspend withdrawals in cases of suspicious activity.
• Withdrawals will be sent via the same method used for the original deposit.

5.1 Welcome Bonus

New users will receive a 200% bonus up to a maximum of ৳5,000 on their first deposit. A 20x wagering requirement applies to this bonus.

5.2 General Bonus Terms

• Each bonus is available once per account only.
• Bonus funds cannot be withdrawn until wagering requirements have been met.
• Wagering requirements must be completed within 30 days of receiving the bonus, otherwise the bonus will be cancelled.
• Multiple bonus offers cannot be used at the same time.
• Transferring bonus funds directly to another person is prohibited.

5.3 VIP Program

bd12's VIP program has four tiers — Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8% weekly cashback). Progression through VIP tiers depends on your regular and long-term participation. bd12 reserves the right to modify VIP program terms at any time.

5.4 Abuse of Promotional Offers

If a user creates multiple accounts or uses coordinated betting strategies with the intent to abuse the bonus system, bd12 may cancel the bonuses and suspend the account.

6.1 General Gaming Policy

• All games offered on bd12 are operated by third-party software providers (including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft).
• Game outcomes are determined entirely by a Random Number Generator (RNG) and there are no predetermined patterns.
• In the event of a disconnection or technical error, bd12 reserves the right to make decisions regarding affected rounds.

6.2 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

• Playing games using any software, bot, or automated method.
• Exploiting technical vulnerabilities or errors in games.
• Attempting to influence outcomes through coordination between two or more users.
• Using the platform for the purpose of money laundering.
• Operating multiple accounts with false or fabricated information.

bd12 always strives to operate a safe and reliable platform. However, bd12 accepts no liability for the following:

• Loss caused by internet disconnection or third-party network issues.
• Loss resulting from the user's own negligence or unauthorised account access.
• Unexpected technical errors, server downtime, or cyberattacks.
• Loss resulting from legal changes relating to online gaming in the user's country.

bd12 will not be liable under any circumstances for indirect, incidental, or consequential loss. For direct loss, bd12's maximum liability will be limited to the original value of the transaction in question.

All content on the bd12 website — including logos, designs, text, graphics, software, and other elements — is the intellectual property of bd12 or its licensors. Reproduction, distribution, or modification of any element without prior written permission is prohibited.

• Limited use for personal, non-commercial purposes is permitted.
• Running misleading advertisements using the bd12 name or logo is prohibited.
• The intellectual property policies of game providers (such as Pragmatic Play, JILI, and Spribe) apply to their respective content.

Protecting your personal information is a priority for bd12. We use modern SSL encryption technology to keep your data secure. For full details on how data is collected, processed, and stored, please see our Privacy Policy.

bd12 never sells your personal information to third parties. However, certain information may be shared with relevant authorities in cases of legal obligation, fraud investigation, or regulatory requirements.

bd12 is firmly committed to responsible gaming. Gaming is for entertainment only — never treat it as a source of income.

• You can contact us directly to set your own deposit or betting limits.
• A temporary break (self-exclusion) option is available through our support team.
• If you notice signs of gaming addiction, you can find detailed support on the Responsible Gaming page.

This platform is for users aged 21 and above only. It is every guardian's responsibility to ensure that minors are not able to access this site.

If you have a dispute or complaint, please first contact us via our 24/7 live chat or by email at [email protected]. We aim to resolve all complaints as quickly and fairly as possible.

• An initial response will be provided within 7 business days of submitting a complaint.
• Complex matters will be targeted for resolution within 30 days.
• Restrictions may be placed on the relevant account while a complaint is ongoing.

If no agreement can be reached between both parties, the matter will be resolved through arbitration. Arbitration is preferred over judicial proceedings.

bd12 may take the following actions at any time with no notice or limited notice:

• Adding new games or removing existing games.
• Modifying bonus offers, promotional terms, or VIP benefits.
• Adding or changing payment methods.
• Restricting or discontinuing service in specific regions.
• Fully shutting down the platform — in this case, users will be given appropriate notice and any remaining balances will be returned.

These terms and conditions are governed by applicable international law. As a user, you are responsibly required to ensure that participating in online gaming is lawful for you under the laws of your place of residence.

If any provision is found to be invalid or unenforceable, all remaining provisions will continue in effect. A waiver of one provision under these terms will not be considered a waiver of any other provision.

If you have any questions or concerns about these terms and conditions, please contact us through the following:

• Live Chat: Support in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is always ready to answer any questions you have. For more detailed assistance, visit our FAQ page.