bd12's Privacy Policy — Your Information Is Our Responsibility
Protecting your personal information at bd12 is our highest priority. This policy clearly describes how we collect, use, and keep your information secure.
1 Introduction and Scope
bd12 ("we", "our", or "platform") is an online casino and betting platform operated for users in Bangladesh. This privacy policy explains what information we collect about you when you use the bd12 website (https://bd12.cam), how that information is used, and what steps we take to protect your privacy.
This policy applies to all users of the bd12 platform — whether registered members or general visitors. By accessing or using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy should be read together with our Terms and Conditions and Responsible Gaming guidelines. In the event of any conflict, this privacy policy will apply.
2 What Information We Collect
bd12 collects information about you from various sources. The purpose of collecting this information is to provide you with a safe, thoughtful, and personalized experience.
2.1 Information You Provide Directly
Information you provide during account registration and use of services:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket account details)
- National ID or passport number (where required)
- Login details (username and encrypted password)
2.2 Automatically Collected Information
Technical information collected automatically when you visit our platform:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifier (Device ID)
- Pages visited, links clicked, and session duration
- Referral source (where you came from before reaching our site)
2.3 Transaction and Gaming Information
Records of activity on your account:
- Deposit and withdrawal history and amounts
- Gaming history, bet amounts, and results
- Bonus usage records
- Customer service communication history
3 Purpose of Data Use
bd12 uses your information only for the following legitimate purposes. Your information is not used for any unnecessary or unauthorized purpose.
3.1 Account Management and Service Delivery
- Creating, verifying, and keeping your account secure
- Processing deposits, withdrawals, and transactions
- Providing gaming services, bonuses, and promotions
- Ensuring customer service and support
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Completing KYC (Know Your Customer) verification
- Ensuring age verification (for users aged 21 and above only)
- Detecting and preventing unauthorized access to accounts
3.3 Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Understanding demand for new games and services
- Monitoring responsible gaming
3.4 Communications
- Important account notifications and transaction confirmations
- Information about applicable bonuses and offers (if you have consented)
- Notifying you about policy changes
4 Information Sharing and Third Parties
bd12 does not sell, rent, or transfer your personal information to third parties for commercial purposes. Information may be shared only in the following limited and specific circumstances:
4.1 Service Provider Partners
Approved payment gateways such as bKash, Nagad, and Rocket for payment processing, and game software providers such as Pragmatic Play, Spribe, and JILI, receive only the minimum information necessary to deliver their respective services. These partners are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in response to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency. In such cases, we make every effort to ensure the highest level of protection within our legal obligations.
4.3 Fraud Prevention
As part of anti-money laundering (AML) and fraud prevention measures, necessary information may be shared with relevant authorities in specific circumstances.
4.4 Business Restructuring
In the event of a company merger, acquisition, or asset sale, user information may be transferred; however, users will be notified in advance in such cases.
5 Cookies and Tracking Technologies
The bd12 website uses cookies and similar tracking technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform. These cannot be disabled.
- Functional Cookies: Remember your preferences, language settings, and account-related information.
- Analytics Cookies: Collect anonymous statistics to monitor and improve site usage.
5.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform. To manage cookies on a mobile device, use the relevant settings on your device.
6 Data Security Measures
bd12 maintains industry-standard technical and administrative security measures to protect your personal information.
6.1 Technical Security
- SSL/TLS Encryption: All data transmissions are completed through encrypted channels
- Password Hashing: Your password is never stored in plain text
- Firewall and intrusion detection systems are active at all times
- Two-factor authentication is available as an optional feature
- Regular security audits and penetration testing are conducted
6.2 Administrative Security
- Only authorized staff can access personal information, and only to the extent necessary
- All staff receive training on privacy and data protection
- Data access logs are recorded and reviewed regularly
6.3 Response to Security Breaches
In the event of a security breach, we will promptly notify affected users and immediately take the necessary steps to limit the damage.
7 Your Rights
As a user of bd12, you have the following rights regarding your personal information.
7.1 Right to Access
You may contact us to find out what information we hold about you. We will provide a copy of your information within a reasonable time.
7.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, fraud investigations, or the resolution of active disputes.
7.4 Right to Object to Processing
You have the right to object to marketing communications or profiling. You may unsubscribe from marketing emails at any time.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team at: [email protected]. We will aim to respond to your request within 30 business days.
8 Data Retention Period
bd12 retains your information only for as long as necessary — not for longer than needed.
8.1 Information for Active Accounts
While your account is active, all information is retained as needed to provide services, ensure security, and meet legal compliance requirements.
8.2 After Account Closure
Even after an account is closed or deactivated, certain information (particularly financial transaction records) must be retained for a specified period due to legal obligations, dispute resolution, and fraud prevention needs.
8.3 Automatic Deletion
After the designated retention period has ended, information is securely deleted or anonymized so that you can no longer be identified.
9 Protection of Minors
bd12 is a 21+ platform. We follow a very strict policy on protecting minors (those under 21 years of age).
We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process. If we learn that information about a minor is stored with us, that information will be deleted immediately and the account will be closed.
If parents or guardians suspect that their minor child has registered on our platform, please contact us immediately at [email protected].
10 Policy Changes & Updates
bd12 reserves the right to review and update this privacy policy from time to time. The policy may change due to changes in services, new legal requirements, or improvements to security measures.
10.1 Notice of Changes
For important changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed on the platform before the changes take effect
- The update date will be clearly stated on this page
10.2 Continued Use After Policy Changes
If you continue to use our platform after the updated policy is published, you will be considered to have accepted the new policy. If you do not agree with the new policy, please close your account and stop using the platform.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. We are always ready to provide assistance in Bengali.